Frequently asked questions.

Yes, it's installed right here. The widget at the bottom right of our official site is trained on the pages of interlyo.com. Ask it how much it costs, how it's trained, if it works with Shopify: it's answering based on its own content. Also try it with off-topic questions (e.g., "what's the weather like in Milan?") to see how the six security rules hold up. To test it on your site requires a minimum top-up of €10 in pay-per-use, which is worth approximately 130-180 messages. No trial with a card to "save for security," no trial period that auto-converts to an invoice.

Nothing dramatic. When the balance reaches zero, the chatbot widget silently deactivates on your site: no broken widget, no console errors, no ugly messages in front of visitors. It behaves as if it was never installed. To reactivate it, just make a new top-up and your sites will automatically reactivate.

You need to run a new crawl to update the content the bot sees (you do this from the panel, Settings tab → Verify pages). Unchanged pages are recognized and not re-downloaded (€0 on the invoice), so the cost is proportional only to the actual number of modified pages.

Yes, at any time. Remove the 3 lines of code from the template. The bot disappears immediately. If you also want to delete the server-side data, go to the panel → Site settings → Delete site.

Yes, all conversations are in the panel, Conversations tab. You see the question, answer, timestamp. Useful both for improving the site (you understand what people are really looking for) and for identifying gaps in content.

Yes, from the Pages tab in the panel. Each page has an active/inactive toggle. Typical case: cookie policy, service pages, old archives.

The Standard plan covers 200 indexed pages, Pro goes up to 1,000, Business to 2,000. For very large portals you can exclude non-relevant pages (archives, old articles, pagination) to stay within the limits. On 5,000 typical real pages, after excluding archives and pagination, the "useful" pages for the bot are often 1,000-1,500.

Yes, at any time from the panel. Changes are immediate: no deployment, no cache. The next visitor sees the new configuration.

Safety pre-check: if the new plan has fewer sites or pages than your current usage, the system blocks with an explicit message ("You have 5 active sites, Standard allows max 3. Deactivate or delete excess sites before changing plans").

The plan expires. Period. No bot blocking, no card charged without your knowledge. You return to pay-per-use mode, deducting each message from the remaining credit (at Normal rate). When the balance reaches zero, the widget silently turns off. To restart, top up and reactivate the plan.

No. The credit you put in the wallet remains available until you consume it. No "credit that evaporates after 12 months."

The Business plan includes removal of the "Powered by Interlyo" from the widget. For more advanced needs (branded customer panel, customizable API domain, your own multi-tenant management), send an email to [email protected] with the details, and we'll evaluate on a case-by-case basis.

Yes, write to [email protected] from your registered email address. We delete sites, conversations, personal data within 30 days (time necessary for tax compliance). The remaining balance is not refunded (see terms of service), which is why it's best to consume the credit before the request.

No. The widget works without tracking cookies, so it doesn't trigger additional consent obligations. For the technical cookies of the chat session (necessary to recognize the same visitor in conversation) we fall under the exemptions of GDPR Article 5(3) e-Privacy.

Yes, from the panel Notifications tab → Two-factor authentication (2FA). At login after the password you receive a one-time code via email. Optional, can be disabled at any time.

Over 30 languages, all those supported by the underlying AI model. You configure the primary language per site, and the bot uses it for all visitors. On multi-language sites with different domains (e.g., mysite.it + mysite.com) you create one Interlyo site for each domain: the counters are separate, the training independent.

Over 30 languages, all those supported by the underlying AI model. You configure the primary language per site, and the bot uses it for all visitors. On multi-language sites with different domains (e.g., mysite.it + mysite.com) you create one Interlyo site for each domain: the counters are separate, the training independent.

The widget silently turns off on your site (same behavior as "zero balance"). No console errors, no broken widget. When the service comes back online, the widget automatically reactivates. Real-time public status: we are working on the status.interlyo.com (not yet active) page.

The product code is proprietary, not open source. For commissioned security audits (useful for enterprise clients or public administration) write to [email protected] — we can provide technical documentation, architectural details, and support for your security team under NDA.